Processing times
The Ti worry-free program has five priority levels (see table). An intervention deadline is set for each of them. We always work as quickly as possible to resolve your problems in the shortest possible time.
There are two types of deadlines:
- Response time: Time allocated to review the request, prepare the service call, and communicate with the client.
- Repair time: In addition to the response time, it depends on the scale and complexity of the problem.